Refund Policy
Welcome to energyworldindia
Refund Policy β Energy World India
At Energy World India, your satisfaction is at the heart of everything we do. We are committed to delivering high-quality gym and fitness equipment to customers across India. While we ensure that our products go through strict quality checks before shipping, we understand that there may be rare instances where returns or refunds are necessary.
This Refund Policy outlines the terms and conditions under which refunds may be granted. Please read it carefully before making a purchase.
Eligibility for Refunds
You may request a refund under the following conditions:
Product is Damaged or Defective:
- If you receive a product that is damaged or has manufacturing defects.
- You must notify us within 7 days of receiving the order.
Incorrect Product Delivered:
- If the item delivered does not match the product listed on your invoice.
- You must report the issue within 7 days of delivery.
Product Mismatch:
- If the product does not match the description, specification, or image as displayed on the website.
Non-functional Equipment (on arrival):
If a machine or equipment does not function correctly upon delivery.
Non-Eligible Items for Refund
Refunds will not be applicable in the following cases:
- Products damaged due to misuse or mishandling.
- Products with missing original packaging or accessories.
- Customized or made-to-order equipment.
- Products returned without prior communication and approval from our support team.
- Any item reported after 7 days from delivery.
Refund Process, Timelines & Contact Information
Refund Process
If you meet the eligibility criteria:
- Contact our support team at π +91-9997666151
- π§ energyworldgym@gmail.com within 7 days of delivery.
- π Website: www.energyworldindia.com
Provide:
- Order number
- Photos or videos of the product issue
- Reason for the refund request
- Our team will verify and approve your request within 2β3 working days.
- Once the product is returned and inspected, your refund will be processed.
Refund Timeline
Refunds are issued within 7β10 business days after we receive and inspect the returned product.
The refund will be credited to your original payment method.
Youβll receive a confirmation email/SMS once the refund has been successfully processed.
Return Shipping
Customers are responsible for the return shipping cost unless the product is faulty or incorrect.
In such cases, we will arrange a reverse pickup or reimburse your courier charges (upon prior approval).
Customer Support
Weβre here to help! If you have any questions or concerns about our refund policy or your order status, feel free to get in touch.
- π Customer Care: +91-9997666151
- π§ Email: energyworldgym@gmail.com
- π Website: www.energyworldindia.com